FAQs
Kaede Gardens
Los Angeles, CA.
Est. 2022
CONTACT INFO
contact@kaedegardens.com or use our contact form here.
Allow up to 24-48 hours for your reply.
Closed on weekends and holidays.
SIZING
For sizing please refer to our size guide.
INTERNATIONAL CUSTOMERS
We apologize, but we currently only serve customers in the US.
SHIPPING
- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Charged differently depending on region
- Delivery Time : 7 - 16 Business days
- Shipping Information : Please take into consideration that some products may take additional time for delivery and processing.
EDITING OR CANCELLING ORDERS
You may edit or cancel your order manually within 48 hours of when the order has been placed. Once fulfilled and shipped, edits and cancellations on orders cannot be done manually.
To edit or cancel your order, head to the bottom of your order confirmation email and select "Edit or Cancel Order"
If the timeframe has passed and your order has not yet been shipped and fulfilled, you may email us at, contact@kaedegardens.com to request and edit or cancel your order.
BECOME AN AFFILIATE
Purchase from us and email us at contact@kaedegardens.com if interested and you will receive an email including a 10% off personal discount code for you to give to others. For every purchase using your personal code, you will get a
or sign up using the "Affiliate Sign Up" button and you'll receive an email which will include a 15% off personal discount code for you to give to others. For everyone that purchases using your personal code, get 10% commission. You'll receive your payout once the order has been fully fulfilled. Please be sure to connect a payout method (PayPal).
ORDERS
With an increase of chargeback fraud, all orders that are labeled and categorized as high-risk in our system will be contacted to confirm their order information or will have to wait until a specific time until their orders are processed and shipped. To avoid this, please make sure your billing address/zip code is correct.
TRACKING YOUR ORDER
Once you've been given your tracking number via email, enter your tracking at https://parcelsapp.com/ to check the status of your order.
Order → Payment confirmation → Our order → Overseas shipment → Domestic shipment → Arrival
CARE INSTRUCTIONS (WASHING AND DRYING)
For all clothing (tops and bottoms), please use a gentle cleaning style; wash in cold water with a gentle/low spin, and air dry after washing. Do not tumble dry or bleach. Any other way may damage the fabric or designs. As with usual washing routines, separate light and dark colors and wash them separately.
PAYMENT METHODS
- Credit Card
- Paypal
- Venmo
- Google Pay
- Meta Pay
- Shop Pay
@kaedegardens
@kaedegardens